Refunds and Returns

We ask you to choose carefully as all sales are on a firm sale basis. If an incorrect product is supplied please return the title to us at the following address:

Returns Department

Willow Publishing Pty Ltd
PO Box 288
Brookvale NSW 2100

To help us process your return more efficiently, please enclose a copy of the Invoice that accompanied the product as this contains all the information we need to process your return.

Please include a brief note on the packing requesting a refund and the reason for your return. We are unable to reimburse customers for expenses incurred returning titles to us unless the product is defective or not as advertised.
If either of these applies, please contact us prior to returning the goods to us. Returns may take 2 weeks minimum to process and a credit notification will be sent by mail.

The above policy is not intended to override or limit your statutory rights in any way.

the price of my pre-ordered item has dropped; can I receive a refund for the difference?

Sorry, we are unable to offer retrospective refunds once an order has been placed and the sale price agreed between ourselves and the customer.