Terms and Conditions

Postage and Handling

Postage and handling charges apply. These are specified on any offer or order as it is processed. We aim to  dispatched your goods within 48 hours. 

Products will be delivered via Australia Post or the most suitable delivery method for customers within Australia. The most economical freight method will be used for international customers. International customers need to obtain a quote on goods via email prior to placing their order as charges can in some circumstances be significant.

For information contact [email protected]

How much is delivery?

Delivery charges vary depending on weight and size of the order and the shipping destination.
The following grid applies for orders shipped to an Australian address.

Postage is generally calculated on Order Value.
Orders $1 - $60 = $8.00
Orders $61 - $200 = $13.00
Orders $201 - $500 = $16.50
Orders $501 and over will be charged a flat rate of $20.00 plus 0.50 per item.

We accept payments made with the following credit cards: VISA, MasterCard, and VISA Debit.

Your Privacy

We are committed to protecting your privacy. Any personal information you provide to us will be used to provide you with the services you have agreed to.

It is important for you to note that once you purchase a product from us it is necessary for us to collect information from you to deliver your products.

Your Personal Information

You are able to visit our website without disclosing any personal information to us. If you purchase from us or choose to provide your personal information to us, we will only use this information for purposes you have agreed to. Unless you indicate to us that you do not wish to receive marketing material, such a request can be made to one of our Customer Service Team members. Other than this, we will not give your personal information to anyone without your approval.

Willow Publishing will keep your personal information confidential and secure. All of your information is kept in a location that is protected by secure servers. If you wish to access the information we have on you at any time please contact our Customer Service Team. Willow Publishing aims to ensure all of your personal information is accurate at all times. To assist us in doing this we ask that you inform us of any changes to your information by fax, phone or email.

Personal information will not be disclosed without your consent, the only exception to this is where we would be required by law to do so. Willow Publishing will not accept responsibility for the use of any information that has been obtained through unauthorised access.

If you have any further queries in regards to our privacy policy you can contact Customer Service:

Willow Publishing Pty Ltd
PO Box 288
Brookvale NSW 2100
Ph: 02 9948 3957
[email protected]

Other links
Frequently Asked Questions
Refunds and Returns Policy